Shipping & Return Policies

Shipping Rates

There is a flat shipping rate per order. The total shipping rate will be shown at checkout.

If you order multiple brands in a single order, each brand will ship separately and you’ll receive tracking information for each brand.

Shipping Policy

Orders are shipped within 1 to 4 days after the order is placed. Custom orders can take up to 14 days, which will be indicated in each transaction.

Return policy

Our return policy ensures our customers have an amazing experience shopping with us.

Because our brands are offering exclusive deals that are only available for a very limited time, we can only offer a return or exchange within 30 days of receiving your order, with the following conditions:

  • We will fully refund your purchase, excluding the original cost of shipping
  • All items returned must be in the original condition. This means all original packaging, labels, documentation, and accessories must be included.
  • You are responsible for the cost of return shipping.

Instruction for returns:

  1. Please contact our Customer Service to receive a Return Merchandise Authorization Number. (RMA#)
  2. Our Customer Service will provide you with a return shipping label. The cost of this label will be deducted from your return.
    • If you prefer, after receiving your RMA# you can arrange for the return shipping yourself to:
      Knocking Returns
      ℅ Liftwing
      12 commerce Dr., Shelton, CT, 06484

If you are sending your own return, please be sure to make a copy of the tracking number. In addition, for your protection, you may want to insure your package against losses and request a delivery confirmation.

When do I receive my refund?

Once we receive and accept your return, your refund will appear on your credit card account within three to seven business days.

Can I exchange for a different style or size?

The deals offered on are available in very limited quantities for a short time, so we typically can not offer exchanges. We will do our best to help you exchange your item, if:

  • The original item can be returned within our return guidelines.
  • The alternative article of your choice is still available.

Return confirmation

Once your order has been received and accepted, we will issue a refund and send you a confirmation by email. Your refund will appear on your credit card account within three to seven business days, less the cost of original and return shipping.

Incorrect, damaged or defective items

We only work with the highest quality, most reputable brands, but sometimes things can go wrong in shipping or handling. If your product arrives defective or damaged, or you received the wrong item, we want to help you. Please contact our Customer Service and we will take care of it for you.

Final Sale

Some personalized items (for example, a custom embroidered shirt) are final sale items. We will notify you when an item is a final sale item by noting it in the bulleted description of the item and also on its packing list. The final sale items can not be returned.